Privacy Policy
Desert Dunes Tourism LLC is committed to protecting the privacy of individuals who visit our online platform and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, including any other media form, media channel, mobile website, or mobile application related or connected thereto.
We process personal data in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) and other relevant legislation governing the processing of personal data.
Collection of Your Information
We may collect personal information from you in a variety of ways when you use our online platform, including when you book a tour package, apply for visa processing assistance, reserve a hotel or resort, arrange corporate travel services, book adventure experiences, plan MICE events, request transportation, or engage in cultural tours. The types of personal information we may collect include:
Personal Identification Data: Such as name, date of birth, gender, nationality, and passport details (where necessary for bookings, visa processing, or regulatory requirements).
Contact Information: Such as postal address for correspondence related to bookings or visa applications.
Financial Information: Such as payment details used for processing transactions related to services. Please note that payment card information is handled securely, often directly by trusted payment gateways, and we do not retain full card details on our servers.
Travel Information: Details about your travel preferences, booking history, itineraries, and special requests (e.g., dietary needs, accessibility requirements).
Communication Data: Information you provide when you communicate with us through our service.
Technical Data: Information automatically collected when you access our site, such as your Internet Protocol (IP) address, browser type, operating system, device information, access times, and the pages you have viewed directly before and after accessing the site.
Purposes of Processing
We collect and process your personal information for the following purposes:
To provide and manage the services you request, including processing tour bookings, managing visa applications, securing hotel and transportation arrangements, and facilitating corporate travel and MICE services.
To process payments for services.
To communicate with you regarding your bookings, inquiries, and service updates.
To respond to your requests, questions, and provide customer support.
To improve our online platform and service offerings.
To comply with legal and regulatory obligations, such as requirements from immigration authorities, customs, or other governmental bodies related to travel and visa processing.
For internal business purposes, such as data analysis, usage trends, and marketing (where we have a legal basis, such as consent or legitimate interest).
To ensure the security of our services and prevent fraud.
Legal Basis for Processing
Under applicable data protection laws, we process your personal data based on the following legal grounds:
Necessity for the performance of a contract: When processing is required to fulfill the travel services you have booked or requested.
Compliance with a legal obligation: When processing is necessary to comply with laws or regulations, for example, providing passenger information to relevant authorities for visa or border control purposes.
Consent: Where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You have the right to withdraw your consent at any time.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms. This may include improving our services, preventing fraud, and managing our business operations effectively.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as hotels, airlines, transportation providers, visa processing agents, insurance providers, and IT service providers. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as customs and immigration departments.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may disclose your personal information with your consent.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Retention of Data
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations. When your data is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is incorporated into this Privacy Policy.
Links to Other Websites
Our online platform may contain links to third-party websites that are not operated by us. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please be aware that if you follow a link to another website, this Privacy Policy will no longer apply.
Children's Privacy
Our online platform is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that we have collected personal information from a child under age 16 without verification of parental consent, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, you may contact us by postal mail at:
Desert Dunes Tourism LLC
Office 805, 8th Floor, ADGM Square Building 1
Al Falah Street
Abu Dhabi, Abu Dhabi
PO Box 112233
UAE